Privacy Policy

At Explore Cebu Tours & Travel, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website or make a booking with us.

Explore Cebu Tours & Travel is a Department of Tourism (DOT)-accredited tour operator that has been serving travelers since 2010. With over 16 years of experience in the travel and tourism industry, we specialize in tours, transportation services, airport transfers, and customized travel experiences. We are committed to providing safe, reliable, and memorable journeys while respecting your privacy and handling your personal information responsibly.

1. Information We Collect

When you use our website or make a reservation, we may collect the following information:

Personal Information

Full name
Email address
Mobile or telephone number
Nationality (when required)
Passenger names
Emergency contact information (if provided)

Booking Information

Tour or transportation service selected
Pickup and drop-off locations
Travel date and time
Number of passengers
Flight details (for airport transfers)
Hotel or accommodation information
Special requests or travel notes

Payment Information

We do not store your complete payment card information. Payments are processed through secure third-party payment providers. We only receive the information necessary to confirm and manage your booking.

Technical Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Pages visited
Date and time of your visit
Cookies and similar technologies

2. How We Use Your Information

Your information is used to:

Process and confirm bookings
Coordinate tours and transportation services
Communicate booking updates
Respond to inquiries and customer support requests
Arrange pickups and travel logistics
Improve our website and services
Comply with legal and regulatory obligations
Prevent fraud and unauthorized transactions
Send promotional offers only when you have provided consent

3. Sharing of Information

We respect your privacy and do not sell or rent your personal information.

Your information may be shared only when necessary with:

Our drivers and tour coordinators
Accredited transportation providers
Hotels or activity operators included in your booking
Payment processors
Government authorities when required by law
Professional service providers assisting in website operations

All partners are expected to handle your information responsibly and only for purposes related to your booking.

4. Cookies

Our website may use cookies and similar technologies to:

Remember your preferences
Improve website performance
Analyze visitor traffic
Enhance your browsing experience

You may disable cookies through your browser settings; however, some website features may not function properly.

5. Data Security

We implement appropriate administrative, organizational, and technical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we take reasonable measures to secure your data, no method of electronic transmission or online storage can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as necessary to:

Fulfill your booking
Provide customer support
Meet legal, tax, accounting, or regulatory requirements
Resolve disputes and enforce our agreements

Once no longer required, your information will be securely deleted or anonymized where appropriate.

7. Your Rights

Subject to applicable laws, you may have the right to:

Access your personal information
Correct inaccurate or incomplete information
Request deletion of your information where legally permissible
Withdraw consent for marketing communications
Request information about how your data is being processed
File a complaint with the appropriate regulatory authority if you believe your privacy rights have been violated

8. Third-Party Links

Our website may contain links to third-party websites, including payment providers, social media platforms, and partner services.

We are not responsible for the privacy practices or content of these external websites. We encourage you to review their respective privacy policies before providing personal information.

9. Children’s Privacy

Our services are not directed toward children under the age required by applicable law to independently provide consent. If personal information relating to a minor is collected, it is expected to be provided by a parent, legal guardian, or authorized adult as part of a booking.